Dear Broker Partner:
We are pleased to announce the addition of a new value-added service called Emergency Travel Assistance. Effective October 1st, these services will be offered to all fully insured commercial customers and Individual Plan members.
We will be hosting Broker informational webinars on September 22nd and 23rd. Please contact your Optima representative should you need assistance with registration for one of these information sessions. Invitations to these webinars were sent to you via email.
Highlights of the Emergency Travel Assistance (ETA) services, provided by our partner Assist America, are featured below. These services are available 24/7/365 when traveling to another country or when traveling more than 100 miles from home.
Emergency Travel Assistance services include:
- Medical Consultation, Evaluation & Referral
- Prescription Assistance
- Hospital Admission Assistance
- Emergency Medical Evacuation
- Compassionate Visit
- Care for Minor Children
- Emergency Trauma Counseling
- Legal & Interpreter Referrals
- Return of Mortal Remains
All current subscribers will receive a letter in the mail announcing the availability of Emergency Travel Assistance services as of October 1, 2011 along with a special ID card. Going forward, all new fully insured subscribers will receive this at the time they receive their Optima Health medical ID card.
To see a sample brochure and card, visit assistamerica.com, click the Member Login button in the top right corner of your screen, and enter the Optima Health reference number: 01-AA-OPT-10113. Again, we are pleased to provide these enhanced services to our fully insured customers beginning next month. This service is also available for self-funded groups to purchase on a per-member, per-month (PMPM) basis.
As always, we thank you for your business!