As part of our ongoing effort to make it easier to do business with Optima Health, we are continuing our Broker Operations Improvement Project for 2011. As part of that initiative, we developed an online capability that will allow employers to pay Optima Health insurance premiums electronically, either through the optimahealth.com website or via telephone. The new system will be available to all groups December 1, 2011.
This new functionality streamlines the bill-paying process for groups and provides additional days to make payments on time since processing time is greatly reduced versus the traditional alternative of mailing a check.
Those who wish to make payments online simply need to sign-in to the Employer portal on optimahealth.com and follow the prompts. Once complete, the designated bank account will be electronically debited; the transaction is finished and a confirmation can be printed out.
If a group would prefer not to make payments online but would like an alternative to mailing in a check, they may make payments by telephone. Small groups (2-99 eligible members), call 757-687-6400 or toll free at 1-866-472-5764 and follow the prompts. Large groups (100+ eligible employees) may call 757-552-8394 or toll free at 1-866-431-7972, option 1. Their bank account will be debited in the same manner as online.
Effective January 1, 2012, our offices will no longer accept walk-in premium payments.
If you have any questions or need further information, please contact your Optima Health representative.